Sign Up Now! Stay informed with Alertable notifications

No, regardless of the method you choose to receive alerts (app, text, phone notifications, etc.) this alert notification service is free to all users.

To receive alerts for the North Shore, select the 3 different North Shore municipalities during sign up:

• West Vancouver
• District of North Vancouver
• City of North Vancouver

By turning on ‘Follow Me’, you will receive (Alertable) emergency alerts that are happening in the geographical location that you (your phone) is visiting, even when you are away from the 3 North Shore municipalities you selected.

If you have not selected other locations, you will not receive alerts for them.

Environment Canada and DriveBC both use Alertable to issue alerts. If they issue an alert that includes the geographic location you have selected (i.e. 1 or more of the 3 North Shore municipalities) you will receive it. If you would prefer not to receive these alerts, turn them off in 1 of 3 ways:

1. Turn off the ‘Advisory’ Sound Alert: In the Alertable app, under ‘Settings’, ensure you have turned OFF the ‘Advisory Alert Sound’. By turning off ‘Advisory Alert Sound’ you will receive the advisory, but there will be no sound interruption, and you can look at it at your leisure (or not at all!) Note that you will continue to receive a sound interruption for anything categorized as ‘critical’.

OR

2. Only Receive ‘Critical’ Alerts, not ‘Advisories’: Also under ‘Settings’ of the App, click that you wish to receive ‘Critical’ alerts, not ‘Critical and Advisory alerts’. This will ensure you no longer receive ‘advisory’ alerts (including advisories from NSEM). 

OR

3. Turn off Advisories of a specific nature (i.e. Weather): Go to ‘Advanced Advisory Settings’ (also in Settings) and turn off unwanted alert categories. For example, turn off ‘Transportation’ to stop receiving highway advisories from Drive BC, or ‘Weather’ to stop receiving advisories from Environment Canada.

If you signed up for NSEM’s previous emergency alert notification system (Rapid Notify), your contact information may already be in Alertable. This means you might receive alerts to your SMS/Phone or email. You can update or remove this information as follows:

• Click on the black 'SMS/Phone' or 'Email' button above
• Click on the blue ‘Existing Subscriber’ bar that appears
• Enter either the email address or phone number that you used to sign up with (not both)
• Depending on whether you chose the email or phone number option, an access code will immediately be sent to either your email address or left as a voice mail on your phone. Enter the access code you have been provided with into the input screen on the NSEM website
• Following the prompts on the input screen, you can:
  • Update your email address
  • Update your phone number
  • Modify your locations and alert types
  • Close the account for each communication option you no longer want (i.e. text, email, phone)

To unsubscribe from receiving email alerts, click on the black 'Email' button above:

• Click the blue 'Existing Subscriber' bar that appears
• enter your email address (do not enter your phone number)
• an access code will then immediately be sent to your email address; enter this access code into the input screen on the NSEM website
• following the prompts on the input screen, you can change your information or close your account

To unsubscribe from receiving alerts on your phone, click on the black 'SMS/Phone' button above:

• click on the blue 'Existing Subscriber' bar that appears
• enter the phone number you used to sign up (do not enter your email address)
• an access code will then immediately be sent to your phone; enter this access code into the input screen on the NSEM website
• following the prompts on the input screen, you can change your information or close your account

No. ‘Alert Ready’ is a Canada-wide system that allows government officials in each province and territory to issue emergency alerts through compatible wireless devices and major television and radio broadcasters. You do not subscribe to Alert Ready; alerts will be broadcast without a subscription and at no cost to ensure the maximum number of people receive alerts. In British Columbia, Alert Ready will only be used in the event of a potential tsunami, Amber Alert, or civil emergency. For additional information on Alert Ready, visit here